gas log fireplace outdoor ventless pan burner

Customer Comments

grill repair customer feedback

grill repair customer feedback

This page is for you! You are here because you have done business with and you have chosen to tell the whole entire world all about it.  We appreciate any and all feedback regarding the articles we publish, the educational tutorials and sales experience.

Please tell us about your experience with  Did we:

  • sell you something awesome?
  • educate you with an article?
  • provide a video tutorial?
  • help you with a question about your product?

Please tell us about our strengths and what we can do to make your experiences even better in the future.  If you have a suggestion for a future article or video tutorial, let us know here.

As always you can contact me at [email protected]

Thank you.

Here is a video that a customer sent.  It is not very detailed but lots of people are getting more comfortable with video so I added some stuff at the beginning and the end.  If anyone else wants to send in a video, mention the grill parts you bought and what you repaired on the barbeque.  Thanks.

{ 44 comments… read them below or add one }

Ralph Jones August 16, 2011 at 4:59 pm

This is a fine company to do business with. Very curtious and prompt.

Doyle Zollinger August 11, 2011 at 10:18 pm

I looked all over the web for a new ignitor for my old Sunbeam grill. I could have paid twice as much on another site.I sure am glad I found Grill-Repair. Very good price Very fast free shipping. I’ll buy from this company every time. I ordered on Sunday the 7th and the part came 11th of Aug. Can’t beat that.
Thanks Doyle

Hal July 27, 2011 at 8:54 pm

Ordered an iginitor for my Weber Grill. It was well priced, the order came quickly with good packaging. I live in Canada and ordered from the US website. They even paid the postage. Great source for parts. Excellent service.

Peter DeGregory July 26, 2011 at 12:25 am

It is so nice to talk to someone that knows what he is talking ABOUT.
Pure and simple you must know you business, and that you do.
I could tell being an owner of a few DCS machine over many years, there is no room to BS. When i put the phone down I had a sigh of relief-I found the right guy! Thanks again
Peter DeGregory

Wow! Thank you very much, Mr. DeGregory!
I thoroughly enjoy my work — it is not the kind of thing that makes millionaires but I am not in danger of living with a job that I hate either. I am happy we could help you.
Unfortunately DCS is now owned by the Chinese government through Haier…and we lamented the F&P problems!

Larry Harter July 13, 2011 at 5:12 pm

Live in PA. I needed a regulator hose for my Jenn-Air Barbeque grill. Nexgrill who is the Jenn-Air distributor for parts quoted a 2 month backorder. Luckily I found on the internet. Jason investigated my situation, made a recommendation and even followed up with the US Postal Service when the shipment was delayed due to their mistake. Tremendous Customer Service and an excellent person to do business with. I now have a trusted souce for future needs. Thanks Jason!

jim simmons July 12, 2011 at 10:49 pm

The part that I received today is not compatible with my
Charmglow 810-2320-B grill. I ordered a replacement ignition,
your part # 03340. The illustration of the part that appears on your web page looks very much like the part I want to replace, and the listing tells me that it works on models including mine. But the part that I received does not look like part # 03340. The label on the side identifies it as “CPI PART NO. 1819-07 MARK 8-4-1-T5C 1043.
It takes an AAA rather than a AA battery. Rather than an enclosed black box, it is open, with coils and other electrical components exposed. The button/attachment ring is different and I am not sure that it will attach properly to my grill. And most important, the 4 contact receptacles on the bottom are too small to accept the leads on the 4 wires from my grill.
Please advise. Thanks.

Replacement module sent, sorry for the mistake.

grillrepair July 5, 2011 at 10:24 am

I sincerely apologize for the delay. Because it has been over 5 years since the new LP tank safety features became law we allowed those adapters to go out of stock. Your order took too long to get out because we ordered the fittings. Now we have hundreds. This kind of delay is very rare and I apologize your order took too long.

Peter Klein July 2, 2011 at 1:33 pm

Im writing to inquire about my order. I ordered on 6/22/11 and payment was processed on 6/23 (payment #2532-9270-5222-7649). I received an e-mail offering that I would receive shipping information. However, I can’t find any other notification from you. Could you please send the shipping info or let me know if there is a problem with my order?

I appreciate your Web page’s logical and thorough catalog. I’m looking forward to receiving the heat shield/flame tamer I ordered.

tel (916) 482-5751

Ed Loo July 2, 2011 at 12:29 am

Ordered a simple adapter to convert a propane tank to quick-connect. It took longer than I wanted (2-1/2 weeks) but I finally got it. E-mailed after 10 days and still didn’t get it for a week. Not thrilled with the timing.

Tom Trembulak June 29, 2011 at 7:50 pm

The best service and informational website I’ve seen in a long time. I plan on spreading the word around my grilling friends… searched high and low for a part… your site had great descriptions and photos, which is how I found a match. Thank You!

Lee Banks June 27, 2011 at 11:04 pm

I called on Sunday afternoon and Jason answered the phone. He knew the answers to my questions and immediately offered to e-mail me info on what I needed. I called back on Monday and spoke to Jason again, this time I placed my order with complete confidence. Jason is very professional and very knowledgeable too. I am looking foreward to rebuilding my grill instead of having to find a replacement one. Thanks again Jason for all your help.

Bob Nootbaar June 17, 2011 at 8:50 pm

Thank you for letting me know that your a small business. I love support American made anything. Then I know its made right.

Roger Krimsky June 17, 2011 at 3:01 pm

My Wife called and Jason answered the phone. In just a couple of seconds she knew that she had a great deal of confidence as a visitor at your store. We found you to be a reliable and highly legitimate businesses. We thank you very much.

burt silverstein June 16, 2011 at 4:44 pm

as soon as i got off the fone with jason, ups delivered the grate i ordered. it only took 3 days it fit perfectly. jason was very helpful and pleasant. i would reccomend his website.

Ed June 11, 2011 at 2:30 pm

Ordered a now obscure burner for old TEC BBQ. They had the best prices on the internet. Jason was great to work with on shipping questions. Everything done on a professional level, with personal attention to detail. Great company to do business with!

Steve June 4, 2011 at 2:19 pm

Ordered some grill parts from Jason, who spent a good amount of time patiently answering my questions, and everything was just as described and worked great.
Only slip up, if you can call it that, was the confirming email stated I would get a tracking #. On the fourth day after the confirm I was about to send an email asking where it was when the parts came! I guess having what I orded so quickly was much better than the tracking #.
Will do business again…..

Lionel Crotin May 3, 2011 at 9:02 pm

I just got 2 replacement burners for my TEC Patio II and some other parts. The service was expert, the information helpful and informative and the delivery speedy: in all an extremely professional and pleasurable experience which I would highly recommend

Phillip April 28, 2011 at 6:44 pm

Two thumbs up!

I ordered two items. One arrived in a couple of days. The other I thought was on backorder. I waited, and nothing.

I sent Jason an e-mail late on Friday of Easter weekend. He replied Saturday. Evidently there was a problem at the warehouse which he has now fixed. Jason promised to ship the items on Monday. He did. You can trust Jason and Grill-Repair.

Rudolf V. Isch April 26, 2011 at 5:05 pm

We have an older (1995) DCS outdoor grill that needed several replacement parts.
Mr. Jason was incredibly patient w/ me.
I will do business w/ him again in the future.


Jim Detrick April 20, 2011 at 11:48 am

On Apr 19, 2011, at 11:59 AM, JAMESDETRICK wrote:

I received my grill burner yesterday. It was in good condition and installed perfectly. thank you for your service. I recommend it. Jim Detrick, Santa Rosa California.

maria April 18, 2011 at 8:04 am

I love the immediate response to my order. The grates arrived shortly after my order that I was so shocked at that level of service. And Free shipping too! Thanks.

Mike Petrone April 13, 2011 at 12:40 pm

Our condominium association in Overgaard, AZ. needed grill knobs for our outdoor grills from BBQ Galore; they had none and it was their product! Jason was very helpful on the phone, suggested the universal knobs with multiple adaptors and I orderd 8 of them on line. Good website and great customer service. Recommend highly. Thanks Jason

Conrad Iber April 7, 2011 at 9:40 pm

Just wanted to confirm that AOG electrodes were sent.

Con Iber

Chris April 4, 2011 at 11:16 am

I received replacement grill plates last week for my char-broil grill. They fit and work great! The website was easy to navigate and the price was right. Thanks for making it an easy process.

Robin Nesbitt April 3, 2011 at 11:03 am

Jason is an excellent representative of this company, he was very professional and patiently helped me find and confirm the right replacement part that I needed.

Thank You – Jason.

Jonathan April 1, 2011 at 9:43 am

I was having a terrible time locating 3rd party replacement knobs for my Lynx LBQ 27 grill…. how hard could that be, right???? I found and there was actually a phone number…. I called, Jason answered, and hooked me up with the correct knobs at a great price! Thank you for the personal service!!!!!

Steven March 31, 2011 at 7:27 pm

My grill cooking grates were falling apart so I looked on the net and even the manufaturer site. Made some calls and most answered but only Jason knew what he was talking about and could answere my questions. I asked if he had the grates that I needed and he said yes and they are probably better than the grates that came with my grill and explained why too! Got the gates in a few days and called expecting to leave a message and Jason answered and told me what to do the first time I use them and how to take care of them to make them last for years. Thanks Jason!!

Carolyn March 15, 2011 at 12:11 pm

Thank you Jason- Product Ordered and shipped via phone when my computer did not cooperate and I received it quickly and I am BBQing again!

Russ Marane March 6, 2011 at 11:56 am

Great website. Easy to use and place the order.
Confirmation was immediate.

Constance February 15, 2011 at 2:41 pm

I looked high and low for burner protectors. The grill was a gift 5 plus years ago so I had no idea of the brand or model #. With measurements in hand I started my internet search (after not finding items I needed in store). After hours of searching I came upon via an E-Bay search. A couple of hours more on the web-site and bingo, I found my burner protectors in the absolute perfect size for my grill. Although a little pricey I immediately order the 4 I would need to repair my grill. The shipping time was a bit long but FREE so, who cares. They came and fit perfectly are stainless steel so I’m sure they will last for many years to come. Although I spent a bit more than I expected on these 4 pieces it was MUCH cheaper than buying a whole new grill. This company will certainly have what you can not find elsewhere! Very pleased.

Jack Glottmann February 9, 2011 at 9:06 pm

It has been a pleasure working with Jason. He is extremely knowledgeable, responsible and always willing to help.

The first time I was pleasantly surprised occurred when I called on a weekend expecting to leave a message for someone to call me back. To my surprise, Jason answered the phone and answered all my questions.

I’ve since spoken with Jason on three different occasions and every time my experience has been excellent. I wish other service providers would be as courteous and responsive as Jason.

I will remain a loyal customer and will return to for all my BBQ Grill needs.


Jim February 4, 2011 at 5:51 pm

Jason is a savior! My grill has been going south and I decided to check it out before Super Bowl. Found 2 of 4 valves and egnitors bad that caused lots of yellow flame with smoke and no tbeing able to start the burners. Barbeque Galore sucks and has no ability to service thier customers. Have a Barbeques Galore Turbo STS. Searched the internet and finially found Jason at Grill-repair ( he is the only site I found who had many obsolite parts and is able to get them). Found the valves on his site and called him to see about expedited shipping and to answer some questions. I had my parts within 2 days and am back in business. He aslo answered all my questions about gas/air mixture, what some of the controls were and also sent me a PDF manual for my grill. How awsome is that!
Outstanding service from a guy that really knows his stuff!
Many thanks Jason

PL December 31, 2010 at 8:33 pm

For a long time I searched for a contemporary fireplace to replace an old ventless log fireplace, and was not sure what would fit. I called Grill Repair, and Jason knew the exact configuration of my existing fireplace, and guided me to the right choice. Jason suggested a configuration that was right and appropriate for my set-up, not what was the most expensive. I appreciate the honesty and dedication to customer service. We are very happy with our new remote ready Ventless Gass Fire Shape Burner!

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Dustin McNabb December 31, 2010 at 7:36 pm

I ordered a ventless gas fireball burner from Jason at Jason ensured my order was expedited and I received my new burner set two days later… Awesome job Jason! Thank you very much!
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sales tips December 25, 2010 at 2:56 pm

Thanks. Very nice post. Your web site is very beautiful.

mike winkler December 24, 2010 at 11:20 am

Great company to do business with. Ordered parts Dec. 19, and recieved the correct parts on Dec. 23. I will order any other needed parts from this company again fair price great service.

Mike Ravenscroft October 16, 2010 at 10:55 pm

I was looking for a rock grill for an older Sunbeam BBQ and found Found the correct grill at a great price and received it in record time. All the parts were cataloged nicely with correct dimensions. A pleasure doing business with grill-repair.

Sarah October 15, 2010 at 3:20 pm

Thanks Jason, for a great job. From the initial visit to quote the gas fireplace job, to the final installation, I thought your service was first class. It was clear you wanted complete customer satisfaction and you earned it.

Eunice & Don October 11, 2010 at 4:28 pm

Okay, the definition of “Jason” is Professional, Trustworthy, Knowledgeable and Dedicated. Jason and his partner CJ know how to spoil their customers by just giving them excellent customer service and a product that is worth every penny. We are so pleased with our island outdoor grill and enjoy firing it up whenever we can. Jason promised to have up in time for our staff cookout and they made it happen. The passion that Jason has for what he does shows in every aspect of his business and his relationship with his customers. He and CJ are a rare find, particularly in South Florida. And don’t forget about the Steak Rub! It’s radically awesome! Just rub it on any meat for that amazing hurt yourself kind of flavor. All the best to you both, your families and your company. You are the best in the business!

Eunice & Don October 11, 2010 at 4:25 pm

Okay, the definition of “Jason” is Professional, Trustworthy, Knowledgeable and Dedicated. Jason and his partner CJ know how to spoil their customers by just giving them excellent customer service and a product that is worth every penny. We are so pleased with our island outdoor grill and enjoy firing it up whenever we can. Jason promised to have up in time for our staff cookout and they made it happen. The passion that Jason has for what he does shows in every aspect of his business and his relationship with his customers. He and CJ are a rare find, particularly here in South Florida. And don’t forget about their Steak Rub! It’s radically awesome! Just rub it on any meat for that amazing hurt yourself kind of flavor. All the best to you both, your families and your company. You are the best in the business!

SUSAN October 6, 2010 at 12:52 pm

I was looking for a replacement burner for a discontinued BBQ and Jason helped so very much. He checked which burner could be substituted and sent information, pictures and a direct link to expedite my ordering process. He also knew I had a deadline to receive the burner by and made sure it was here (and actually early). I was very impressed with Jason and his customer service. I definitely would use his company for future purchases.

Mark September 29, 2010 at 6:33 pm

I needed some parts for an older DCS grill (heat tray, ceramic rod elements, etc.) , and Jason was very helpful, professional, … AND competitively priced! Parts arrived very quickly (they must have been processed the same day I placed the order), and they were all “right on the money” (i.e. fit perfectly and exactly what I needed). Jason and are my “grill guys” from now on…!

Eugenio September 25, 2010 at 1:53 pm

Bought replacement grates for my viking grill, shipped quick and fit perfectly, thanks a bunch.

Becky September 21, 2010 at 5:26 pm

Jason is one awesome dude. I called from Oregon, on a Sunday no less, and Jason answered the phone – SHOCK! I have a Nexgrill that has been discontiued and couldn’t find new grates anywhere. Not only did Jason tell me which two items to look at, he also sent them on a link so I knew just what he was talking about. I just received them and they fit perfectly!!! Thanks so much, I have two brand new cooking surfaces and one to spare.