gas log fireplace outdoor ventless pan burner

Customer Comments

grill repair customer feedback

grill repair customer feedback

This page is for you! You are here because you have done business with and you have chosen to tell the whole entire world all about it.  We appreciate any and all feedback regarding the articles we publish, the educational tutorials and sales experience.

Please tell us about your experience with  Did we:

  • sell you something awesome?
  • educate you with an article?
  • provide a video tutorial?
  • help you with a question about your product?

Please tell us about our strengths and what we can do to make your experiences even better in the future.  If you have a suggestion for a future article or video tutorial, let us know here.

As always you can contact me at [email protected]

Thank you.

Here is a video that a customer sent.  It is not very detailed but lots of people are getting more comfortable with video so I added some stuff at the beginning and the end.  If anyone else wants to send in a video, mention the grill parts you bought and what you repaired on the barbeque.  Thanks.

{ 50 comments… read them below or add one }

Lauren and Mickey Hayes September 21, 2010 at 10:42 am

What a wonderful surprise! We called on a Sunday at 5 pm and actually spoke to person. He was so nice, informative, took his time with me and told me what part I needed to order and how to install it. The part arrived promptly and we were still not sure about how to install it so we called back and again spoke to an awesome person with patience and knowledge. So rare in an age of voice mail and email. My husband and I were so impressed that we wanted to share our experience. Thank you.

phillip fama September 20, 2010 at 6:17 pm

Quality product, fast service! Will order again!

phillip fama September 20, 2010 at 6:15 pm

Ordered an adjustable heat distribution grate for my grill. Received the product amazingly fast and it looks of high quality. Will order from Grill again. Thanks for the great service!

Stefan Rosen September 18, 2010 at 2:37 pm

Outstanding service!! What a great company! I found my obsolete grill part and the shipping was fast! I will definitely be buying the replacement parts for my old grill from to keep her running many more years.

grillrepair September 16, 2010 at 7:36 pm

I apologize. SOmetimes by the time the warehouse manager has a minute to e-mail me the tracking number, the grates have already arrived. Thanks again and I hope you keep that infrared grill in good shape!


Jill S September 6, 2010 at 12:40 pm

A house guest broke the ignition button to my outdoor DCS side burner unit and I figured it would be difficult to locate a replacement part, since the unit is seven or eight years old. Not so. The folks at identified the part I needed and got it to me promptly with some installation instructions. My experience was very positive.

HARLIN J WALL August 28, 2010 at 8:05 am

Could you please notify me as to my order status, Thank You

Lou C August 25, 2010 at 2:27 pm

Working with Jason was terrific. I had to troubleshoot an older DCS unit that was not getting hot enough. He is very knowledgeable and responsive.
Will definitely do business again with these folks when the time arises.

Fred Moore August 24, 2010 at 12:46 pm

I found a better replacement electrode for the original one that had failed. The free shipping made it very affordable.

Brandon August 13, 2010 at 12:37 pm went out of there way to find the parts that I needed and was able to expedite the shipping in time for our BBQ Party. They were very responsive. I will definately use them again.

Joe DeFoe August 9, 2010 at 8:45 pm

My grates for my TEC II came today. They look great and came in fantastic packing. I’m looking forward to using them. The only thing I might have liked was an email giving me shipping tracking once shipping occurred. My only notice was acceptance of my credit card and notice that the grates would be shipped.

Michael Bova July 24, 2010 at 12:19 pm

Thank you for the great replacement grill grates AND outstanding customer service. I really appreciate you sending me a better/more expensive lava rock great, at no additional cost to me, instead of me having to wait on a back order of the part I ordered. I received both grates today and just installed on my grill and now I am ready to get back at it… Looking forward to cooking on my new and improved porcelain coated grate. Thanks!

Judy Rey July 19, 2010 at 6:18 pm

My husband just finished installing the replacement parts we ordered from I searched a lot of websites before deciding to try grill-repair. I won’t have to search again. Grill-Repair had the most helpful information and the best prices by far. We received the parts promptly and in excellent condition. I will definitely go to the next time we need anything pertaining to grills. Thank you!

Jeffrey Wolfanger July 16, 2010 at 8:33 pm

I ordered from grill-repair to replace some cast iron grates on my Charbroil. Order was filled and at my door within a weeks time. The quality of the product seems very good. Not having rust issues this time around…. I am taking time to properly care for my cast iron replacement this time around oiling it… Jason is a good guy, will order again!

Jeffrey Wolfanger July 16, 2010 at 8:32 pm

I ordered from grill-repair to replace some cast iron grates on my Charbroil. Order was filled and at my door within a weeks time. The quality of the product seems very good. Not having rush issues. I am taking time to properly care for my cast iron replacement this time around. Jason is a good guy, will order again!

James Wm White June 29, 2010 at 4:49 pm

My 1998 DCS built-in natural gas barbecue needed help (new knobs, strikers, pans, ceramic rods, electrodes). Surfing around did not yield many options. Luckily for me, / was one of them. I sent in an email asking for a quote. I received a detailed email from Jason the very next day! I could not determine exactly what to order in spite of all the detail so I called. Jason answered. As it turns out there are quite a few DCS parts manuals. Jason took sufficient time to find the exact match for my grill and sent me a parts manual. Near the end of the telecons I said to Jason: “You set a new high standard for the meaning of Customer Service”. He laughed. I ordered parts and will definitely go back to them whenever I need more.

control knobs June 23, 2010 at 11:39 pm

I ordered replacement grill temperature control knobs (which they were one of the few to actually have different varieties and have them in stock.

Tom DeDonato June 21, 2010 at 1:40 pm

Looked all over internet to find old parts I needed for BCS grill, and found them here. Good price and free shipping.

Would highly recommend.

Marty Pawlikowski June 19, 2010 at 4:29 pm

I ordered parts for by DCS grill after talking to Jason. His assistance was extremely helpful as my model number was not included in the website listing. I screwed up and incorrectly ordered one to many extra parts. This company quickly responded and corrected the order for me. Talk about fast shipping, the day I received my tracking number the parts arrived, fit exactly like from the manufacturer at almost half the cost. Other companies took days to respond to questions. Grill Repair is awesome, they know what customer service is all about.

Barry June 11, 2010 at 11:41 am

Received the part in only a few days, exactly as described. Good service.

Joe A June 8, 2010 at 8:59 am

Got great grill parts for a great price. Package arrived in great condition and faster than expected. (Paid for ground shipping and got it next day). Replaced the parts and had prime, bone-in rib eyes and asparagus perfectly done, thanks to!

Josephine June 3, 2010 at 1:54 pm

This site was the cheapest and the most knowledgeable as far as replacing my old parts. I was almost going to buy a new grill. They were able to replace the parts and ship them out. When I was not sure if I could send them back in case they were incorrect they said it was no problem. They just shipped them directly from the factory. They were extremely accommodating. Thanks again for all of your help.

Kathy R. May 17, 2010 at 1:51 am

Ordered new parts for my grill. Don’t have them yet. Was a lot cheaper than any other site I looked at. Hope they are the right ones and my summer will be awesome with the new parts!!!!

Brian May 8, 2010 at 5:09 pm

Great Service and Great Prices!
Thank you for being so prompt and for having the product in stock at a reasonable price.
We will look to you again for all of our grill repair needs!


B. Whittaker April 30, 2010 at 8:08 am

You sent the right burner but no screws were included. had a hard time locating proper size screws not to mention time spent.

Barry April 28, 2010 at 3:30 pm

Needed a new burner for my smoker on my 48″ DCS. Great communication, fast shipping, excellent prices. Highly recommended.

Eddie H. April 26, 2010 at 8:17 pm

Free shipping and prompt replies. I will absolutley recommend them to anyone. This part is just what I needed and I will not hesitate to order from them again, if and when I need a part. Received just what I ordered.

Bill Boice April 25, 2010 at 12:23 am

I ordered a heat plate to replace the old rusty one that was occupying my grill. Paypal was a must for me, and I was pleased with the transaction. The customer service was GREAT. There was a mix-up with a tracking number and the problem was resolved the next day by a real person. I did not receive a form letter as a response. That was very nice. The part was exactly what I needed and now I am grilling away. Thanx alot

Jennifer Wampole April 22, 2010 at 9:04 pm

Thanks so much for my grill parts. We no longer have a local store to buy from and called this company on the phone from internet. Very helpful with my grill problems

thanks again

Mark April 22, 2010 at 3:08 pm

Received my Big Green Egg replacement grate today. Thanks for the quick turnaround on my order.

Robert Chisom April 20, 2010 at 8:02 pm

What a disappointment. After such a feel good process of selection, I received my stainless steel doors today but alas, the door handle was unpackaged and bounced around randomly, scratching the inside of the door, and my handle screws were no where to be seen.

Vicki April 20, 2010 at 9:31 am

Bought a part for my Solaire Grill–Jason was extremely helpful and accomodating, as I was a little confused about which part to order. I called on Saturday afternoon and part was shipped on Monday. I will order from grill-repair again. Thanks.


Lisa Loftus April 16, 2010 at 3:46 pm

It is so hard to find great service anymore, but this company takes customer service to a whole new level. Our old Ducane grill had just about everything wrong with it that you could think of. They came to our home took everything apart and it looks brand new again. Works like new as well. When this grill does need to be replaced in the future we will be purchasing a built in island style grill from this organization. The service is second to none. Look no further for your grilling needs.

K Cahill April 16, 2010 at 8:30 am

Bought some replacement cast iron grill grates. They are of high quality and the price was good to boot! I’ll re-oreder again!

Ben Jetton April 14, 2010 at 12:41 pm

The part I ordered worked perfect and have used it twice since I installed it and am very happy to have found the part and was happy with the quick response and found the exact part needed. Thanks again. Ben Jetton

Bob Chisom April 12, 2010 at 9:36 am

The website and online assistance was easy to navigate and Jason was very helpful. After asking lots of questions and getting guidance, I ordered my grill island doors and drawer today. If the product is as good as the service, I’m looking forward to receiving my shipment.

Chris Cordeiro April 5, 2010 at 2:32 pm

Great seller. After hours help. Parts got here in California very quickly. Questions were answered right away. Sent more parts than needed. Nice to see a service oriented business in this day and age.

max March 31, 2010 at 7:14 am

I received the part I ordered quickly. The transaction was flawless and the folks at were very professional. I found them to be the least expensive on the web. Very satisfied customer.

Howard Rapaport March 24, 2010 at 9:38 pm

These guys were great. First: they are real-live people who offer expert advice. They never failed to return a telephone message. Second: the parts I ordered were received within 72 hours – with free shipping. Third: Pete was responsive and patient with my elementary questions when I called for assistance. Fourth: My package actually contained more than I ordered. How often does that happen? Finally, I concluded my business with Pete feeling like I was an important and cherished customer. I repeat, how often does that happen. Go ahead – upgrade your grill with these guys. You will be pleased.

Bill Morrison March 23, 2010 at 1:15 pm

I ordered a kit of parts which I was quickly notified was out of stock. The company made good by creating a kit of parts of greater value and shipping it on time. This is great customer commitment and would recommend them any time you need grill parts.

Harold Blinder March 22, 2010 at 7:05 pm

Really teriffic job. Grill is good as new.

Neal Grossman March 19, 2010 at 12:13 am

Received my new Grill replacement grids. Would also recommend
them to my friends,

Don Mangels March 16, 2010 at 6:13 pm

Very pleased with this company. I ordered a stainless steel grill plate, but it has just been discontinued and no longer in stock, so the company notified me and shipped the enamel steel grill plate to me with a refund of the difference. I will order for them again as they are a good company that keeps me informed.

Dominic Smyth March 11, 2010 at 3:17 pm

Received the grill cover and it is great. Thank you very much for your fast delivery and great customer service. I will definitely recommending this site to my friends. Thanks again!

Gary Sanders March 4, 2010 at 2:03 pm

Great price and free shipping, which was awesome. Excellant customer service, was contacted right away with a possible problem on the ship to address. Very friendly folks. I highly recommend.

Michael Head February 25, 2010 at 5:01 pm

I would just like to say thank you for the parts you sent me,they were just what i needed. I would also like to say how helpful you were and . I would definitely use you again. I would not hesitate to recommend your services to others. Thanks again.

Ted Chokas February 15, 2010 at 10:43 am

Pete, Thanx for the fast turnaround, we appreciate it and will tell others, it was proper part and fit properly Thanx for being there Ted

Robert McDonald February 8, 2010 at 1:38 pm

Ordered a Big Green Egg medium fire grate for my Grill Dome cooker. Grill Domes use ceramic fire grates which break. The cast iron egg grate work fine as a replacement. Fast Delivery also.

Mark S. January 22, 2010 at 5:34 pm

These folks installed a gas fireplace in our outdoor pavillion and did an excellent job. They are very knowledgeable and professional. In fact, we like them so much we are having them service our gas bar-b-que grill and fireplace on a regular basis. Thank you.
gas log fireplace outdoor with crushed glass and alterna vented gas log pan burner

Andrew Baron December 9, 2009 at 11:02 am

I got my parts and they look great. Haven’t had a chance to put them in yet. Great customer service and I would definitely recommend this site to someone else. Thanks!!